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Find answers to common questions, get help with setup, or contact our support team 24/7.
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Getting Started
New to eSIMs? Learn the basics, check device compatibility, and get step-by-step setup guides.
Troubleshooting
Having issues? Find solutions to common problems and get your eSIM working properly.
Account & Billing
Manage your account, view order history, and get help with billing questions.
Quick Help
Find answers to the most common questions about eSIMs and our services
How do I install my eSIM?
Go to Settings > Cellular > Add Cellular Plan, then scan the QR code we sent you.
View full guide →What if my eSIM doesn't work?
Check device compatibility first, then contact our support team for immediate assistance.
Contact support →Can I get a refund?
Yes, unused eSIMs can be refunded within 30 days. Contact support for refund requests.
Refund policy →How much data do I need?
Light users: 1-3GB/week, Moderate: 5-10GB/week, Heavy: 15-30GB/week.
Data guide →More Help Options
Explore our comprehensive help resources or get in touch with our support team.
Still need help?
Our support team is available 24/7 to help you get connected and stay connected worldwide.