Privacy Policy

Last updated: August 25, 2025

1. Introduction

Roamei, operated by 12423740 Canada Inc. ("Roamei," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you access or use roamei.com, our mobile app, and related eSIM services ("Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our terms, please do not use the Services.

2. Information We Collect

Personal Information You Provide

  • Account registration: name, email, billing address, phone number
  • Payment details required for processing payments (via Stripe, Apple Pay, Google Pay)
  • Customer support communications including inquiry content
  • Identification documents when required for regulatory compliance (e.g., government-issued ID)

Automatically Collected Information

  • Device information: model, operating system, unique device identifiers
  • eSIM activation and usage: data plan details, consumption metrics, timestamps
  • IP address, browser type, and general location derived from IP
  • Cookies and similar tracking technologies on websites and apps

3. How We Use Your Data

We use your personal information to:

  • Provide, maintain, and improve the Services
  • Process orders, payments, and refunds
  • Communicate account and transactional information
  • Deliver customer support
  • Prevent fraud, abuse, and comply with legal obligations
  • Deliver marketing and promotional communications (with opt-out options)
  • Analyze usage patterns to enhance our products and user experience

4. Sharing Your Information

Your data may be shared with:

  • Network and Technology Partners: For service delivery and technical operations
  • Payment Processors: To facilitate your purchases securely
  • Marketing and Analytics Providers: To improve our services and marketing efficacy
  • Legal Authorities: When required by law or to protect legal rights and safety
  • Business Affiliates: For group corporate operations and service enhancements

We do not sell your personal data to third parties.

5. International Data Transfers

Your personal data may be transferred to and processed in Canada or other countries where our partners operate, which may have varying data protection laws. We apply appropriate safeguards to protect your information when transferred internationally.

6. Data Retention

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements, typically ranging from months to several years depending on data type.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

  • Access to and correction of your personal data
  • Deletion or restriction of processing
  • Objecting to marketing communications
  • Withdrawing consent
  • Data portability requests

You can exercise these rights by contacting us at privacy@roamei.com.

8. Cookies and Tracking Technologies

Roamei and our service providers use cookies, web beacons, pixels, and similar tracking technologies ("Cookies") on our website, mobile applications, and communications to enhance your experience and analyze usage patterns.

Purpose of Cookies

We use Cookies to:

  • Enable essential website and app functionality and security
  • Analyze traffic and user behavior to improve our Services
  • Deliver personalized content, offers, and marketing communications
  • Measure the effectiveness of advertising campaigns

Types of Cookies

  • Essential Cookies: Necessary for basic operation of the website and Services (e.g., session management, authentication).
  • Performance and Analytics Cookies: Collect information about how users interact with the Services to help improve functionality and performance.
  • Functionality Cookies: Remember your preferences and settings to provide enhanced features.
  • Advertising and Targeting Cookies: Used to deliver relevant advertisements based on your browsing behavior and interests.

Managing Cookies

Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or notify you when a cookie is set. Disabling certain cookies may affect the functionality or experience of the Services. For mobile apps, you may adjust tracking permissions in your device settings.

Third-Party Cookies

We may use third-party service providers (such as Google Analytics, Facebook Pixel, and marketing platforms) that set cookies on our behalf. These third parties have their own privacy policies and you should review them to understand how your data is processed.

Cookie Consent

Where required by law, we will ask for your consent to use cookies when you first visit our website or app. You may withdraw or modify your consent at any time by updating your preferences through cookie banners or your browser/device settings.

9. Security

Roamei employs appropriate technical and organizational measures to protect your personal data against unauthorized access and breaches. However, no security system is completely impenetrable.

10. Children's Privacy

Our Services are not directed at children under 18, and we do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via website notices or email. Continued use of Services after updates signifies acceptance.

12. Contact Us

For any questions or to exercise your privacy rights, contact:

Email: privacy@roamei.com