Question 1

What is eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card built into your device that allows you to activate a cellular plan without needing a physical SIM card. It's a small chip embedded in your phone, tablet, or smartwatch that can store multiple carrier profiles and switch between them digitally. eSIMs offer the same functionality as traditional SIM cards but with the convenience of instant activation and no physical card to lose or replace.

Question 2

How to install eSIM?

Accepted Answer

Installing an eSIM is simple: 1) Purchase your eSIM plan from Roamei, 2) Receive the QR code via email, 3) Go to your device's Settings > Cellular/Mobile Data > Add Cellular Plan, 4) Scan the QR code with your camera or manually enter the activation code, 5) Follow the prompts to complete setup. The eSIM will be activated instantly and ready to use when you arrive at your destination.

Question 3

Is my device compatible with Roamei's eSIM?

Accepted Answer

Most modern devices support eSIM technology. Compatible devices include iPhone XS and newer, Samsung Galaxy S20+ and newer, Google Pixel 3 and newer, and most recent Android flagships. You can check compatibility by going to Settings > About > IMEI on your device. If you see an IMEI2 or eSIM IMEI, your device supports eSIM. For specific device compatibility, check our device compatibility guide or contact our support team.

Question 4

Can I keep my primary SIM while using Roamei's eSIM?

Accepted Answer

Yes! One of the biggest advantages of eSIM technology is that you can use multiple SIM profiles simultaneously. You can keep your primary SIM card active for calls and texts while using Roamei's eSIM for data. This means you won't miss important calls from your home number while traveling. You can easily switch between SIMs in your device settings or set up automatic switching based on your preferences.

Question 5

What if I run out of data?

Accepted Answer

If you run out of data, you can easily purchase additional data through our app or website. We offer flexible top-up options that allow you to add more data to your existing plan without losing your connection. You can also upgrade to a larger plan if needed. All top-ups are instant and don't require any additional setup - your eSIM will continue working seamlessly.

Question 6

Is hotspot and tethering supported?

Accepted Answer

Yes, hotspot and tethering are fully supported with Roamei eSIMs. You can share your data connection with other devices like laptops, tablets, or other phones. The hotspot functionality works just like with your regular carrier - simply enable Personal Hotspot in your device settings and connect other devices using the provided password. All data usage counts toward your eSIM plan allowance.

Question 7

Does the eSIM Include a Local Phone Number?

Accepted Answer

Our eSIM plans are data-only and do not include a local phone number. This is actually beneficial for most travelers as it keeps costs low and avoids complications with international calling. You can still make calls using apps like WhatsApp, FaceTime, Skype, or other VoIP services that work over data. For voice calls, we recommend using your primary SIM or these data-based calling apps.

Question 8

How much data do I need while travelling?

Accepted Answer

Data needs vary depending on your usage: Light users (email, maps, occasional social media) need 1-3GB per week. Moderate users (streaming music, regular social media, video calls) need 5-10GB per week. Heavy users (video streaming, frequent video calls, large file uploads) need 15-30GB per week. We recommend starting with a moderate plan and using our instant top-up feature if you need more data. Our plans are designed to be flexible and cost-effective.

Question 9

How does using an eSIM compare to Pocket WiFi?

Accepted Answer

eSIMs offer several advantages over Pocket WiFi: No extra device to carry or charge, better battery life for your phone, faster connection speeds, more secure connection, and typically lower costs. Pocket WiFi devices require charging, can be lost or damaged, and often have slower speeds. eSIMs integrate seamlessly with your existing device and provide a more reliable, convenient travel internet solution.

Question 10

Are there long-term plans available?

Accepted Answer

Yes, we offer various plan durations to suit different travel needs. Our plans range from 1 day to 30 days, with some regional plans offering even longer validity periods. For frequent travelers, we recommend our regional plans which cover multiple countries and offer better value for longer trips. We also offer special rates for business travelers and group bookings. Contact our support team for custom long-term arrangements.

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