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Frequently Asked Questions
Quick answers to common questions about our eSIM services
How quickly will I receive my eSIM?
You'll receive your eSIM QR code via email within 5 minutes of completing your purchase. Check your spam folder if you don't see it in your inbox. The QR code is ready to scan immediately upon receipt.
What if my eSIM doesn't work?
If you're having trouble activating your eSIM, please contact our support team immediately. We offer 24/7 technical support and will help you get connected or provide a full refund. Most issues can be resolved within minutes.
Can I get a refund if I don't use my eSIM?
Yes, we offer full refunds for unused eSIMs within 30 days of purchase. Once activated, eSIMs cannot be refunded due to the nature of the service. Contact our support team for refund requests.
Need more help?
Browse our comprehensive FAQ section or explore our eSIM plans to find the perfect solution for your travel needs.