Refund Policy

1. General Overview

Roamei is committed to clear and fair refund terms for our prepaid eSIM services. By purchasing our Services, you agree to this Refund Policy.

2. Refund Eligibility

Non-Activated eSIMs and Data Plans

• If you have not downloaded, installed, or activated the eSIM, you may request a refund in the form of an account credit within 72 hours of purchase.
• These credits are non-transferable and can only be redeemed toward future Roamei eSIM purchases.

Activated or Used Data Plans

• Once an eSIM is downloaded and the associated Data Plan is activated, no refunds or credits will be granted, regardless of usage amount, including minimal use.

3. Exceptions

• In rare cases where Roamei or our network partners cannot provide the purchased Service, you may be eligible for refunds at our sole discretion.

4. Credit and Refund Request Process

• Submit requests to support@roamei.com with order details and reason for the request.
• Requests will be reviewed within 5 business days.
• Approved account credits will be applied promptly to your Roamei account for future use.
• Monetary refunds are only issued exceptionally and processed within 30 calendar days.

5. Non-Refundable Items

• Activated or partially used plans
• Expired Data Plans
• Taxes, fees, promotions, or referral credits
• Subscriptions for periods already commenced

6. Contact Support

For refund or credit inquiries, please contact:

Email: support@roamei.com