Troubleshooting
Find solutions to common eSIM issues and get back online quickly.
eSIM Won't Activate
Common Causes:
- • Device not eSIM compatible
- • Network locked device
- • Incorrect QR code scanning
- • Outdated device software
Solutions:
- • Check device compatibility first
- • Ensure device is unlocked
- • Try manual activation code entry
- • Update device software
- • Restart device and try again
No Data Connection
Common Causes:
- • eSIM not set as primary data
- • Data roaming disabled
- • Network coverage issues
- • APN settings incorrect
Solutions:
- • Enable data roaming in settings
- • Set eSIM as primary data source
- • Check network coverage in your area
- • Verify APN settings are correct
- • Toggle airplane mode on/off
Slow Data Connection
Common Causes:
- • Network congestion
- • Poor signal strength
- • Data plan limitations
- • Device performance issues
Solutions:
- • Move to area with better signal
- • Check data usage and plan limits
- • Restart device to refresh connection
- • Close unnecessary background apps
- • Try switching between 4G/5G
QR Code Problems
Common Causes:
- • QR code not displaying properly
- • Camera can't focus on code
- • Code expired or invalid
- • Email not received
Solutions:
- • Check spam/junk folder for email
- • Ensure good lighting for scanning
- • Try manual activation code entry
- • Contact support for new QR code
- • Verify email address is correct
Quick Fixes to Try First
Before contacting support, try these simple solutions that often resolve common issues.
1. Restart Your Device
A simple restart can resolve many connectivity and activation issues.
2. Toggle Airplane Mode
Turn airplane mode on for 10 seconds, then off to refresh network connections.
3. Check Data Settings
Ensure data roaming is enabled and eSIM is set as primary data source.
4. Verify Network Coverage
Check if you're in an area with good network coverage for your eSIM.
Still Having Issues?
Our technical support team is available 24/7 to help resolve any problems you're experiencing.