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Frequently Asked Questions
How quickly will I receive my eSIM?
You'll receive your eSIM QR code via email within 5 minutes of completing your purchase. Check your spam folder if you don't see it in your inbox.
What if my eSIM doesn't work?
If you're having trouble activating your eSIM, please contact our support team immediately. We offer 24/7 technical support and will help you get connected or provide a full refund.
Can I get a refund if I don't use my eSIM?
Yes, we offer full refunds for unused eSIMs within 30 days of purchase. Once activated, eSIMs cannot be refunded due to the nature of the service.
Do you offer customer support in multiple languages?
Currently, our support team operates in English. However, we're working on expanding our multilingual support. You can always use translation tools when contacting us.